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Holiday Type Unit Type Unit Size Adults (18 years +) Children (2 - 17 years) Infants (0 - 2 years) Dogs Touring Extras Boat
Arrival Date Departure Date Promo Code?
01308 897317
Freshwater Beach Holiday Park

Terms and Conditions

Booking Conditions

Freshwater Beach Holiday Park is the trading name of Freshwater Beach LLP, a limited liability partnership registered in England and Wales Companies House number: 0C434774, VAT Registration number: 186 1607 51.  The principal place of business is at Freshwater Beach Holiday Park, Burton Bradstock, Briport, Dorset, DT6 4PT.  Members of the LLP are R.Condliffe (Managing) and R.Ireland.  The registered office is Freshwater Caravan Park, Burton Bradstock, Bridport, Dorset, DT6 4PT.

The person(s) named in the booking information is/are our customer(s) and references to "you" and "your" refer to such person(s). Your booking may not be transferred to anyone else.

There will be a binding contract between you and us:-

(a) if you book in person or by telephone, at the time when we accept your deposit (or full payment if you are booking less than 42 days before the start of your holiday).

(b) if you book through an agent when the agent confirms the booking to us in writing.

(c) if you book online, when we confirm your booking in writing.

"In writing" and written includes e-mail but not text messages.

The contract between you and us consists of the specific written booking details and these Booking Conditions.

We provide holidays for families and couples. We, therefore, operate certain guidelines as to the make up of parties visiting our Park -

(a) The total number in your party (including children and babies) must not exceed the maximum capacity which we specify for the caravan or pitch which you occupy.

(b) You must inform us if more than a half of your party comprises persons aged between 17 and 25. We reserve the right to refuse such a booking.

(c) You must inform us if you wish to book a single sex party and provide the age of each member of the proposed party. Bookings from large single sex parties will not normally be accepted.

We will not accept any responsibility for errors arising from telephone requests not confirmed in writing. Cancellations or booking amendments must be notified to us in writing. 

It is your obligation to ensure that any balance of payment due to us is paid by the due date. We are not obliged to send any reminder to you. Any reminder which we give to you is sent out of courtesy. Whether or not a reminder is given to you, we are entitled to treat the contract between us as terminated and may re-let the caravan or pitch previously reserved for you, if full payment is not received by the due date. 

A deposit of £100 per week is required when booking caravan holiday homes. This deposit is non-refundable. The balance of rent is payable by you not less than 42 days in advance of your arrival. To avoid any disappointment please ensure your balance has reached us by the given time. Smoking is not permitted in our hire fleet caravans.

New arrivals must report to Reception. Although we will try to ensure that you are given the accommodation which you have booked, there may be circumstances where this is impossible or inadvisable. For this reason we may, at our discretion, allocate different accommodation to you. 

Please check the inventory and the caravan on arrival and report any deficiencies within 24 hours. Damage and breakage to units or equipment during your period of occupation are your responsibility. They must be reported and paid for before departure. If you fail to report and pay for damage or breakage before your departure, you will be sent an invoice which must be paid within 14 days of the invoice date. At the end of your stay, please leave your caravan clean and tidy. If you leave the caravan in an extremely messy or untidy state, you will be charged for extra cleaning.

Hired Holiday Home Keys will be available after 3.00 pm. If arriving after 5.00 pm please notify Reception to arrange key collection. The period of your stay is from 3.00 pm on the day of arrival to 10.00 am on the day of departure. 

If you wish to bring a pet with you, please refer to the relevant conditions below.

A deposit of £20 per pitch is required for a touring caravan, tent, motorhome or caravanette per week. This deposit is non-refundable. The balance is payable 42 days in advance of your arrival, see Condition 6 above. New arrivals must report to Reception. The period of your stay is from 12 noon on the day of arrival to 10.00 am on the day of departure. For the comfort of all our customers no arrivals are permitted after 10.00 pm. To comply with health and safety regulations you must pitch according to the instructions given to you on arrival. If you pitch incorrectly you will be instructed to move. A six metre gap must be maintained between touring units for fire safety. The maximum dimensions for your accommodation (tourer excluding towbar, tent etc) is 23 ft (7m) x 14 ft (4.5m). Specific pitches may be booked on request, subject to availability, however we reserve the right in our absolute discretion to amend pitch allocations for operational reasons. As we allocate bookings to pitches, it may not always be possible to extend your stay and remain on the same pitch.

Our standard pitch price covers up to 6 people staying with

a) caravan, awning and car or
b) motor home and awning or
c) tent and car.

We charge extra for boats, gazebos, dogs and additional two man tents, extra people and cars.

For safety reasons there are restrictions on the number of tents, gazebos and other objects permitted on individual pitches. Please contact Reception if you have any queries.

If you wish to cancel your booking, in whole or part, your request to cancel must be made in writing to us at least 28 days before the first day of your booking, otherwise the balance outstanding will be payable by you and you will forfeit all of your deposit. We regret that in the event of leaving early for any reason, no refunds will be given. Charges apply for booking cancellation prior to commencing your holiday. These are dependent on the number of days' notification you provide before your holiday was due to commence. If the deposit is greater than the percentage amount, then the charge is increased to the deposit amount. Notification of 56 days or more - the charge is 10% of the total holiday cost, 42 to 55 days - 30% of total holiday cost, 28 to 41 days - 50% of total holiday cost, 27 days or less - 100% of total holiday cost.

Very occasionally, in exceptional circumstances, we may have to cancel your booking. If we do so we will tell you as soon as possible. You will then be offered the option of a full refund or an alternative holiday booking with us at the brochure price. If we have to cancel because of circumstances beyond our control (e.g. fire, theft or flood) we will pay a full refund but no additional liability to you.

11. PETS
If you wish to bring your pet(s) on your holiday, you must inform us at the time when you book your holiday. Dogs are not permitted in all of our static caravans. If you wish to bring your dogs on holiday we will allocate a designated static caravan to you in which dogs are permitted to stay.

(a) Well trained dogs with responsible owners are welcome but please see (b) below. A maximum of three dogs are permitted per touring pitch and 3 dog(s) per designated static caravan.

(b) We do not allow on our Park any type of dog listed under the Dangerous Dogs Act 1991 or which, in our opinion, resembles any such type. As a guide to you, dogs of any types resembling any of the following -

Pit Bull Terrier
Japanese Tosa
Dogo Argentina
Fila Braziliero

any other type of fighting dog will not be permitted on our premises.

(c) Please see charges for dogs in the touring prices.

(d) As a courtesy to other holidaymakers and no matter how well-behaved your dog, please ensure that your dog wears a collar and identity tag and is on a lead and under the control of a responsible person over the age of 18 years at all times while your dog is on the Park.

(e) Any dog found loose on the Park will be treated as a stray. 

(f)  Dog are permitted in certain designated areas of the Entertainment Complex and Jurassic Fun Centre.   We regret that no dogs (except registered assistance dogs) are allowed in the swimming pool areas, shop, children's play area, shower/toilet block or caravan holiday homes (except caravans designated for pet use). 

(g) You must clean up immediately after your pet. A complimentary dog scoop is provided on arrival. Owners who allow their pets to foul the grounds will be asked to leave the park and no refund will be given. 

(h) Dogs must not be left unattended at any time, day or night.

(i) Registered assistance dogs for the disabled - Please inform us if your dog is a Registered Assistance dog for a disabled guest. We reserve the right, in our discretion, to require proof of registration. No charge will be made for Registered Assistance dogs but:-no more than one Registered Assistance dog will be permitted per pitch or designated static caravan unless by specific written agreement with us; and other conditions applying to dogs on the Park apply.

(j) Other pets may be permitted at our discretion and subject to charges agreed prior to booking.

(k) No pet may be brought onto the Park, including any pet of a visitor, unless that pet is the subject of a documented guest booking.

The licensees take their responsibility to prevent under age consumption of alcohol very seriously. Anyone who appears to be under 25 will be asked to provide photographic identification. We only accept the following forms of ID: Passport/Photo Driving Licence/Citizen Card/Prove It Card. Please ensure that young adults in your party are aware of this and bring acceptable ID if they wish to consume alcohol on the park.

The Jurassic Fun Centre is open to the public between 1st September and 20th July. Admittance to the Entertainment Complex, Jurassic Fun Centre and swimming pools is by Holiday Pass or valid ticket only. Children must be accompanied by an adult in the Entertainment Complex and Jurassic Fun Centre. 

A Holiday pass will be provided on arrival to each person in your party. Please keep your Holiday Pass with you at all times. Your Holiday pass is valid until 10.00 am on the day of your departure. In case a Holiday pass is lost or mislaid we will supply a replacement at a cost of £5 per unexpired week or part of a week.

Under normal circumstances all facilities are open and entertainment is provided between Spring Bank Holiday and early September. Outside this period facilities and opening times are reduced.

We welcome disabled visitors and the facilities onsite are accessible by wheelchair. However, footpaths adjoining Freshwater are not wheelchair accessible.

We reserve the right to suspend or change the entertainment and programme times and facilities such as the swimming pools without prior notice. No refunds will be given if facilities are closed for operational or maintenance reasons.


Please be aware that due to the reduced bather laods and regulations under COVID 19 laws, currently all swimming pool access is restricted and MUST be booked direct online at www.freshwaterbeach.co.uk


Admittance to the swimming pools is by Holiday Pass only. The swimming pools must not be used outside the opening hours or when a lifeguard is not in attendance. All children under the age of 12 years must be accompanied by an adult in the swimming pool areas.

All children aged under 4 must wear a swim nappy in order to enter the pool. Staff reserve the right to refuse entry in to the pool if any child under 4 is found not to be wearing a swim nappy. Swim nappies can be bought in the JFC reception and the Spar shop on site. Please note: no refunds will be given if entry is refused due to non wearing of swim nappies. 

Take care, swimming pools can be hazardous. Water presents a risk of drowning and injuries can occur from hitting the hard surrounds or from misuse of the equipment.

Every pool is different, so make sure you know how deep the water is and check for other hazards, such as addition wet play equipment.  

Always swim within your ability:

Never swim after a heavy meal or after alcohol. Avoid holding your breath and swimming for long distances under water. Be especially careful if you have a medical condition such as asthma, diabetes or heart problems. 

Should you have any issues when using the pool facilities please speak with the Pool Supervisor on duty. He/She will then try to rectify this or consult with the Pool Manager. 


Pool Rules:

Under 12’s must be accompanied at all times when in the pool area. 

No outside shoes in the indoor pool area

All non swimmers to be accompanied by an adult in the water 

No Diving – outside pool only at 2 metres

No running on the poolside environment 

No flippers in the pool 

No inflatables (except swimming aids)

No bodyboards

No drinking glasses or crockery around the pool area 

No acrobatics or boisterous behaviour 

No ball games (Outside pool only at lifeguards discretion)

Please consult your doctor before using the pool area and equipment if you suffer from a medical condition 

The Jurassic Fun Centre is not responsible for any belongings left unattended

If you require any assistance please ask a lifeguard 

WARNING – CCTV is in operation in the pool area for health and safety purposes

Floats to be used as swimming aids only 

Food is not permitted in the indoor pool area 

The use of vaporizers is not permitted 

Additional outside pool rules:

No animals in pool area 


This centre operates a pre pay system whereby payment must be made in full prior to entrance unless you are on holiday in which you will have your holiday pass / owners pass issued to you.  



Refunds will only be issued in accordance with the Supply of Goods and Services Act 1982, when we, the centre, are unable to fulfil our side of the contract, e.g. because of pool closures or equipment not working and we are unable to rectify the issue within a reasonable amount of time. 


Terms & Conditions

All guests / users of the swimming pool facilities (Pools, sauna, steam, hot tub & Gym) and changing facilities are expected to abide by the pool rules, terms and conditions of use and Freshwater Beach Holiday Park (FBHP) reserve the right to deny access to the Pool Facilities of any user who is deemed by FBHP to have failed to comply.

The use of the swimming pool facilities cannot be transferred – the swimming pool facilities are provided for use by holiday customers and paying members of the public 

Any outside organisation hiring the pool by special arrangement will need to contact the Pool Manager to arrange appropriate qualified Lifeguard cover. 

There may be occasions when water testing results require pool closure for a short period of time, this cannot be helped. This is for bather safety; reception will inform customers that certain facilities are closed prior to entry. 

A gym induction must be completed prior to the use of the gym and the induction card carried at all times for inspection if required. 

Freshwater Beach Holiday Park / Jurrasic Fun Centre Operate under strict guidelines and rules in the form of NOP’s (Normal Operating Plan’s), EAP’s (Emergency Action Plan) along with Risk Assessments  and Approved Codes of Practice. 

Recent Health Problems – Customers who have had joint replacements or bone fractures in the last 12 months are strongly advised not to use the wet play equipment e.g splash pad, fun pool, slide. 

Please shower – please ensure you shower thoroughly before entering the pool.  Always encourage children to use the toilet and shower before they swim. 

Recent illness – please do not swim if you have suffered from a stomach upset in the last 14 days 

For help getting in and out of the pool, please ask a lifeguard for assistance. A hoist is available


Traffic movements are restricted after 11.00 pm to minimise disturbance in the touring and caravan areas. The speed limit is 10 mph and is strictly enforced. We do not permit the use of any non road legal motorised vehicles e.g. mini scooters, quad bikes etc. All vehicles on park must be taxed, insured and have passed the MOT regulations. Commercial vehicles are only accepted by prior arrangement.

The playground equipment must only be used by under 12 year olds. The playground area is closed between 9.00 pm and 9.00 am for the comfort of customers.

The following are not permitted on the park:

Motorised scooters
Clothes lines
Ball games in the touring field
Hoverboards/Segways or similar
Radio controlled cars, helicopters, aeroplanes, gliders

Flying Chinese Lanterns.  These are prohibited in all areas of our site because they are a serious fire hazard to the public and agriculture land.

20. Electric Cars    

Electric cars CANNOT be charged from your hook up point, caravan power supply or through your caravan/motorhome or tent. This causes not only a health and safety issue with trailing leads, but also exceeds the power supply to your caravan, thus putting a strain on neighbouring carvans/pitches and the Park supply in general. The nearest charging point for electric vehicle is located in the East Street carpark in Bridport.


There will be no compensation for loss of any kind due to power loss of less than 6 hours in any one day. If the power is lost for more than 6 hours in a day, then compensation of £5 for each such day will be paid.

21. WI-FI

We offer a free Wi-Fi service which is available in most areas of the park, including camping and static caravan areas.  We cannot guarantee good reception in all areas.  There is a daily device data transfer limit.  This varies depending on total demand across the system.  WiFi service may be interrupted and no compensation will be due.  Provision of free WiFi does not form part of our contractual obligations.


As a courtesy, we permit residents to receive a limited number of visitors. We reserve the right at our discretion to withdraw this privilege in whole or part, without prior notice.

During peak holiday periods customers' guests:

" may pay to use the swimming pools/Entertainment Complex.

" are required to leave the park by 10pm

" must pay for car parking, and must park by the inviting customer's accommodation not in the car park. The maximum number of vehicles per pitch/caravan is two including the customer's vehicle.

" Visitors with cars will not be accepted if there are already two cars on the customer's pitch.

" remain the responsibility of the customer who invited them at all times when they are on the park.

For everyone's comfort and convenience customers are requested to return to their accommodation by 1.30 am.

The Park is a family park and therefore customers and their visitors are expected not to do, or allow to be done, anything which in the opinion of the management is detrimental to the enjoyment and comfort of other people staying on the Park. Anyone considered by the management to be acting in an anti-social manner will be required permanently to leave and no refund will be given.

(a) If whether on arrival at the Park or during your stay anyone in your party is known to have an infectious disease or other significant illness liable to be transmitted from person to person, please would you inform us. We would then expect you to comply with such precautions for the protection of other occupants and users of the Park as we request including, if necessary, the termination of your stay at the Park.

(b) For hygiene reasons, customers who have suffered from a stomach illness during the preceding 14 days' must not use the swimming pools.

(c) We are always striving to ensure the safety of our Park and its facilities. Please inform us of any significant accident to any member of your party on the Park. Please also inform us of any hazard which you identify on the Park.

Equipment and facilities in our public buildings, private accommodation and generally around the park should only be used as intended. Misuse could lead to our terminating the contract between us and/or seeking reimbursement for damage.

We hold any information which you have provided to us in connection with your booking on our computer system. This information is used in accordance with Data Protection legislation. By providing this information to us, you, and everyone else in your party whose information is provided to us by you, is deemed to accept our usage of the information relating to them. Please ensure that the other members of your party agree to this.

27. CCTV
We use CCTV cameras in some parts of the Park to assist in crime prevention and to maintain safety.

We accept responsibility for those arrangements of your holiday which are within our control, but we cannot accept liability for any injury, loss or damage suffered by you or any other member of your party, unless one of the following applies:

(1) there was wilful default or gross negligence by us, our employees or agents

(2) death or personal injury occurs as a result of our negligent act or default or the negligent act or default of our employee or agent

For all claims other than death or personal injury, which result from the non-performance or improper performance of our contract, we will pay compensation that is reasonable in all such circumstances. However, our liability to you in such circumstances is limited to the total cost of the holiday paid as per your final holiday invoice from us. Please notify any shortcomings or complaints to the Reception/Duty Manager immediately, so that they can be remedied. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns.

If you cut your holiday short we are not obliged to offer a refund.

Customers are responsible for monitoring the weather conditions and ensuring their equipment is suitable. We are not responsible for any damage or injury to person or property arising as a result of weather damage or other circumstances beyond our control, including flooding or wind damage.




Please take care when in the countryside and always supervise your children. We want you to have a fun and safe holiday at Freshwater. 

Cliffs - don't go too near the edge; don't walk or sit right at the base of the cliffs because of potential rock falls. 

Sea, River and Swimming Pools - always supervise your children when they are in or near water including the swimming pools; be aware that the beach shelves steeply; don't swim or paddle when the sea is rough; there is no lifeguard service on the beach. 

Uneven surfaces and potholes - these are a feature of the countryside; be careful not to trip or slip on rough ground especially where animals have been burrowing.

We allow free standing BBQ's. If you bring a disposable BBQ we can provide slabs so that the heat does not damage the grass. Please DO NOT put hot coals or disposable BBQs in the wheelie bins as they will catch fire. We DO NOT allow fire pits, burners or open fires of any kind.

31. Postponement and cancellation. 

This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so. The rights in this clause are additional to any other rights either of us may have in our terms and conditions. We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday. Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. We will not charge an administration fee. Either of us also has the right to cancel your holiday, or any full unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If your holiday has not started, then we will refund your booking in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs. Changes to our facilities and services We may make reasonable changes to the facilities and services at the park provided these changes do not materially reduce their quality. Our changes may reflect changes in relevant laws and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk. If we make changes to the facilities and services at the park which materially reduce their quality, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. If your holiday has not started and you decide to cancel, then we will refund your booking in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We will not charge an administration fee, and we will not deduct any Direct Costs.


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